Service Desk Analyst CV Example
Employers hiring a Service Desk Analyst usually screen for these skills first: Ticket handling, Microsoft 365 support and Password and account management. This example shows how to present them clearly, with achievements you can adapt and a layout that applicant tracking systems read correctly.
Professional summary example
Service desk analyst supporting [X] users across Microsoft 365 and Windows, with strong first-call resolution and clear communication.
Skills employers search for
- Ticket handling
- Microsoft 365 support
- Password and account management
- Windows troubleshooting
- Remote support
- ITIL incident management
- Customer service
- Documentation
Tools and systems
- ServiceNow
- Jira Service Management
- Microsoft 365 admin center
- Entra ID
- TeamViewer
Personal strengths
- Problem solving
- Clear written communication
- Collaboration
- Ownership
Example achievements
Replace each [X] with your own numbers.
- Resolved [X] tickets a day with [X]% first-call resolution
- Met SLA on [X]% of incidents
- Wrote [X] knowledge-base articles
- Onboarded [X] new starters a month
Turn duties into results
Weak
Answered IT calls
Strong
Handled [X] tickets a day at [X]% first-call resolution and [X]% SLA compliance
Action verbs to start your bullet points
- Resolved
- Supported
- Logged
- Escalated
- Documented
- Reset
- Improved
- Trained
Qualifications and certifications to list
- CompTIA A+
- Microsoft MS-900
- ITIL 4 Foundation
Typical education: Diploma or degree in IT, or CompTIA A+
Common mistakes on a Service Desk Analyst CV
- No ticket or SLA numbers
- Missing certifications
- Generic "good with computers"
- No systems named
Build your Service Desk Analyst CV
The builder opens with these skills and example achievements ready to edit. One column, ATS-friendly, PDF or Word.
Open the builderCover letter opening line
I am applying for the Service Desk Analyst role because it matches the work I do best, and I can show results in the areas this job asks for most.
Questions
What skills should a Service Desk Analyst put on a CV?
Lead with the skills named in the job ad. For most Service Desk Analyst roles these include: Ticket handling, Microsoft 365 support, Password and account management and Windows troubleshooting, each backed by an example in your work history.
Which qualifications help a Service Desk Analyst CV?
Employers often look for CompTIA A+, Microsoft MS-900 or ITIL 4 Foundation. List the ones you hold in a Certifications section with the year you achieved them.
How do I show results as a Service Desk Analyst?
Use the measures employers in this field recognise, such as SLA, first-call resolution, incident management, and say what changed because of your work. Replace every [X] in the examples with your real figures.