IT Support Engineer CV Example for Ireland
Irish IT support roles screen heavily for Microsoft 365, Entra ID and Intune. This example shows how to show ticket volume, SLA results and escalation work in a format that parses cleanly in applicant tracking systems.
Professional summary example
IT Support Engineer with 4+ years supporting 500+ users across Microsoft 365, Entra ID and Intune. Escalation point for complex identity and device issues, with a track record of cutting repeat tickets through documentation and automation.
Skills employers search for
- Microsoft 365
- Entra ID (Azure AD)
- Intune
- Active Directory
- Windows 11
- MFA
- ITIL
- Ticketing (ServiceNow/Jira)
- Networking (TCP/IP, DNS, DHCP)
- PowerShell
- Exchange Online
- Endpoint management
Tools and systems
- ServiceNow
- Jira Service Management
- Intune
- Entra admin center
- PowerShell
- TeamViewer
Personal strengths
- Clear communication
- Prioritisation
- Patience under pressure
- Documentation
Example achievements
Replace each [X] with your own numbers.
- Resolved an average of [X] tickets per week at [X]% within SLA
- Automated user onboarding with PowerShell, cutting setup time from [X] to [X] minutes
- Deployed Intune compliance policies to [X] devices with zero downtime
- Wrote [X] knowledge-base articles that reduced repeat tickets by [X]%
Turn duties into results
Weak
Responsible for helping users with IT problems
Strong
Resolved [X] user tickets per week across M365 and Intune, holding [X]% SLA compliance
Action verbs to start your bullet points
- Resolved
- Automated
- Deployed
- Configured
- Migrated
- Documented
- Escalated
- Reduced
- Standardised
- Supported
Qualifications and certifications to list
- CompTIA A+
- Microsoft AZ-900
- Microsoft MD-102
- CCNA
- ITIL 4 Foundation
Typical education: Degree or diploma in IT or Computing; experience often accepted in place
Common mistakes on a IT Support Engineer CV
- Listing tools without outcomes
- No ticket volume or SLA figures
- Skills shown as graphics or star ratings
- Two-column templates that scramble ATS parsing
Build your IT Support Engineer CV
The builder opens with these skills and example achievements ready to edit. One column, ATS-friendly, PDF or Word.
Open the builderCover letter opening line
I am applying for the IT Support Engineer role because I enjoy being the person who turns a stuck user into a working one, fast.
Questions
What skills should an IT Support Engineer put on a CV?
Lead with the systems in the job ad, usually Microsoft 365, Entra ID, Intune and a ticketing tool, then add networking and scripting.
Should I call it a CV or a resume in Ireland?
In Ireland and the UK, CV is the standard term. Keep it to two pages.
Do certifications matter for IT support jobs?
Yes. CompTIA A+, Microsoft and ITIL certifications are common filters in job ads, so list them in their own section.